Refund & Return Policy
Thank you for shopping with M.M Organization. We are committed to providing high-quality automotive spare parts and a reliable shopping experience. If you receive an incorrect, damaged, or defective product, we are here to help.
Returns
We accept eligible returns within 7 days from the date of delivery.
To be eligible for a return, the product must be unused, uninstalled, and in its original condition and packaging. The product must not have been modified, damaged, or altered after delivery.
Certain products may only be accepted for return if they have not been fitted or installed on a vehicle. Customers are encouraged to verify the vehicle model, part number, and compatibility before placing an order.
Refunds
Once we receive the returned product, our team will inspect it to determine whether it meets our return requirements.
If the return is approved, the refund will be processed to the original payment method used for the purchase. Refunds will generally cover the value of the eligible product. Original delivery charges may not be refundable unless the return is the result of an error on our part.
If a returned product does not meet the eligibility requirements, we may decline the refund.
Exchanges
Customers may request an exchange for an eligible product within 7 days of delivery.
Exchanges may be accepted when the wrong product was supplied by us, the product arrived damaged or defective, or another approved reason applies. Exchanges are subject to product availability.
If the requested replacement is unavailable, an eligible refund may be provided instead.
Non-Returnable Products
Products cannot be returned or refunded if they:
- Have been installed, fitted, used, modified, or altered
- Have been damaged after delivery due to improper handling or installation
- Are returned without the original packaging or required accessories
- Show signs of misuse, negligence, or physical damage caused by the customer
- Are returned after the applicable return period
For automotive spare parts, customers are responsible for confirming the compatibility of the selected product with their vehicle before purchase.
Damaged or Defective Products
If a product arrives damaged, defective, or different from the product ordered, please contact us as soon as possible after delivery.
We may request photographs, videos, or other relevant information to assess the issue. Depending on the circumstances and product availability, we may provide a replacement or process an eligible refund.
Products that become damaged due to incorrect installation, improper use, modification, or failure to follow the manufacturer’s instructions may not qualify for a refund or replacement.
Incorrect Products
If we send you an incorrect product, please contact us within 7 days of receiving your order.
After verification, we will arrange the appropriate replacement or refund. Where the error is confirmed to be on our side, we will cover the reasonable return shipping costs.
Return Shipping
If a return is required because we supplied the wrong product or the product was damaged or defective upon delivery, M.M Organization will arrange or cover the applicable return shipping costs.
For returns requested for other reasons, the customer may be responsible for the return shipping costs.
Processing Time
Approved refunds will be processed within 7 business days after the returned product has been received and inspected.
The time required for the refunded amount to appear in the customer’s account may vary depending on the bank or payment service provider.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact M.M Organization through our customer support channels. Our team will review your request and assist you with the appropriate next steps.
M.M Organization reserves the right to assess each return or refund request according to the condition of the product and the terms of this policy.
